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FAQ

1. How can I place an order?

Simply browse our products, click “Add to Cart,” and proceed to checkout. Follow the steps to complete your order using our secure payment system.

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2. What payment methods do you accept?

We accept payments via:

  • Online banking (FPX)

  • Credit/debit cards (Visa, MasterCard)

  • eWallets (Touch ‘n Go, Boost, GrabPay)

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3. How long does shipping take?

  • Local (Malaysia): 3–5 business days

  • International: 7–14 business days (depending on country)
    Once shipped, you’ll receive a tracking number via email.

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4. How much is the shipping fee?

  • RM8 flat rate within Malaysia

  • Free shipping for orders above RM100
    International shipping fees vary and will be shown at checkout.

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5. Do you ship internationally?

Yes, we offer international shipping. Please note that delivery time and cost will depend on your location.

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6. Can I return or exchange an item?

Yes, you may return items within 7 days of receiving your order, provided they are unused and in original packaging. Read our Refund & Return Policy for more details.

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7. What should I do if I receive the wrong or damaged item?

We're sorry! Please contact us immediately at [ecomotiongear@gmail.com/whatsapp] with a photo and order number, and we’ll arrange a replacement or refund.

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8. Do you offer discounts or promotions?

Yes! Follow us on our social media platforms and check the homepage banner for ongoing promotions, discounts, and special campaigns.

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9. Is my personal information secure?

Yes. We use SSL encryption to protect your data, and we never store your full payment details. Read our Privacy Policy to learn more.

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10. How can I contact customer service?

You can reach us via:

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